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Our Advisers see clients either face to face at our locations in Bromley town centre, Anerley, Orpington and Mottingham, or speak to them over the phone.
They explore the client’s circumstances to identify key issues.
Using a range of sources, they find the most appropriate advice and present it in a way that the client can understand and act on.
They give the client a range of options on what they can do, explaining the pros and cons of each option, and identify what the client can do next. Where necessary, advisers signpost or refer clients to a range of external organisations for specialist help and advice.
After the appointment, advisers write up the client’s case on our bespoke database.
What will you do?
What’s in it for you?
What do you need to have?
You don’t need specific qualifications or skills, but you’ll need to:
How much time do you need to give?
We ask for 2 full days a week for minimum of 1 year, inclusive of training programme. Initial training is for 12 weeks and total training to qualify as an adviser can take up to six months.
Valuing inclusion
Our volunteers come from a range of backgrounds, and we particularly welcome applications from disabled people, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.
If you are interested in becoming an adviser and would like to discuss any needs you have, please contact us.
Contact details
For further information and to request for an application form, please contact our Recruitment at recruitment@citizensadvicebromley.org.uk or visit our website at Citizens Advice Bromley.
This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.