Volunteer Officer

Working arrangements: Hybrid, 1 day in office per month
Location: London, Finsbury
Employment type: Temporary, ASAP for approx. 6 months at least
Working hours: 21hrs pw (offering flexibility between 9-5 Monday to Friday)

Short description of role:

We are recruiting on behalf of a well-established charity for a Helpline Services Volunteer Officer to join their team on a temporary, part-time basis. This key role involves supporting over 50 volunteers across Helpline and Befriending services, ensuring they are trained, developed, and equipped to provide vital emotional and information support to service users.

Key responsibilities include:

• Supporting volunteer recruitment, training, and ongoing development
• Managing referrals and supporting Befriending Volunteers
• Providing guidance and conducting quarterly call monitoring for Helpline Volunteers
• Assisting with new volunteer projects and safeguarding enquiries

Essential criteria:

• Proven experience in volunteer management or coordination
• Strong communication and interpersonal skills, with the ability to provide emotional support
• Experience in a helpline or support service environment
• Ability to manage sensitive safeguarding issues and provide guidance
• Well-organised, with excellent administrative and record-keeping skills
• Comfortable working independently and remotely

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.