Supporter Engagement Manager

Are you passionate about providing outstanding supporter care and building lasting relationships? Do you thrive on delivering excellence while managing and developing teams?

We are working with an international charity to recruit for a Supporter Engagement Manager you will play a pivotal role in ensuring an exceptional experience for the organisation's donors, supporters, and external stakeholders.

About the contract

Salary: Circa £40,000 per annum, plus benefits
Contract: Permanent
Work Pattern: Hybrid Two days per week in the office
Hours: 34.5 per week
Location: London

Benefits

* Annual Leave: 26 days, plus bank holidays. Additional leave earned after two years of service.26 days annual leave, plus bank holidays, with additional leave after two years of service.
* Access to a medical cash plan and a pension scheme.
* Gym membership discounts.
* Training and development opportunities.

About the Role
As the Supporter Engagement Manager, you will oversee the Supporter Engagement team to ensure all donations, enquiries, comments, and complaints are processed compliantly and efficiently across multiple channels, including post, phone, and online. You will also take the lead on developing the charity's community fundraising programme, ensuring supporters are inspired, engaged, and connected to its mission.

Key Responsibilities:
* Team Leadership: Line-manage the Supporter Engagement team, including Supporter Engagement Officers (x3), Senior Community Fundraising Officer, and Supporter Engagement & Database Assistant.
* Supporter Engagement: Oversee the processing of donations and post while ensuring compliance with charity regulations. Manage responses to enquiries, comments, and complaints with sensitivity and professionalism.
* Community Fundraising: Develop and deliver a community fundraising programme that inspires supporters and grows the charity's network.
* Data Management: Work closely with the Database team to ensure accurate and effective logging of activity (preferably using Raiser's Edge).
* Compliance: Ensure full operational compliance with charity regulations, GDPR, and data protection practices.
* Process Optimisation: Establish and develop processes and procedures to enhance performance and supporter satisfaction.

About You

* Knowledge of supporter engagement and customer care policies, process, procedures and programmes
* Knowledge of community fundraising and supporter events.
* Experience of working in a supporter engagement role or equivalent, with a track record of developing and maintaining strong and effective relationships with donors, supporters and stakeholders
* Managing and resolving sensitive enquiries and complaints tactfully.
* Database skills, preferably with Raiser's Edge.
* Leading and motivating teams to achieve their objectives.
* Managing community fundraising activities and supporter events
* Willingness to work occasional evenings or weekends for events or activities.

If this exciting opportunity is of interest please get in touch now! We are reviewing CV's as they come through. We would be happy to share a more detailed job description.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.