Student Engagement Officer

Job Title: Student Engagement Officer
Location: Birmingham 
Working pattern: onsite, 5 days a week first 2 weeks, 3 days onsite thereafter
Pay Rate: £13.07 - £14.95 per hour + holiday pay
Hours: Full-time (37 hours per week, Wednesday to Sunday)
Working hours: 8.30 - 5pm, Friday 8:30 – 4:30pm
Contract: Temporary (3 months, May-July)

Are you passionate about supporting student success and available to work onsite in Birmingham?

We are seeking a proactive Student Engagement Officer to provide essential support to Home and International students at a dynamic higher education institute. This role involves managing student attendance, supporting re-enrolment, maintaining records, and promoting student events.

Key Responsibilities:

• Respond to student queries and provide timely support.
• Communicate changes such as timetable adjustments and class cancellations.
• Manage re-enrolment for progressing students and coordinate Staff-Student Committee meetings.
• Maintain attendance records in compliance with University and UKVI requirements.
• Regularly update student data in the management system (e.g. SITS).
• Organise student events and handle student letter requests.
• Ensure high-quality customer service and smooth student engagement processes.

Ideal Candidate will have:

• Experience in customer service and admin in higher education.
• Knowledge of UKVI regulations and student funding (desirable)
• Strong communication, interpersonal, and IT skills.
• Self-motivated and able to work independently and in a team.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.