Quality Assurance Officer

1. Are you an experienced administrator with a background in education, training providers, or awarding organisations?
2. Do you thrive in a fast-paced, data-driven environment?

If you have a keen eye for detail and excellent customer service skills, this could be the perfect opportunity for you!
TPP are looking for a Quality Assurance Officer to support the external quality assurance of assessments during a busy period. This is a temporary, full-time position for approximately 12 weeks, offering fully remote or hybrid working options.

Benefits Package

• Salary: £14.90 per hour (equivalent to up to £28,684 per annum)
• Contract: Temporary, 12 weeks
• Hours: 37 per week (Monday-Thursday 8:30-17:00, Friday 8:30-16:30, with potential flexibility for out-of-hours work)
• Location: Fully remote or hybrid if local
• Induction & Support: Comprehensive onboarding and access to detailed process information

About the Organisation
This awarding organisation plays a key role in maintaining the integrity of assessment processes across a range of qualifications. The Quality Assurance team ensures assessments meet regulatory requirements and provides expert support to centres, external quality assurers, and operational teams. With a strong focus on compliance and customer service, the team works closely with education providers to uphold standards and improve processes.

About the Role
As a Quality Assurance Officer, you will play a vital role in supporting the assessment process, ensuring the accuracy of results and liaising with centres to address outstanding actions. Your day-to-day responsibilities will include:

• Communicating with customers via phone and email, chasing outstanding actions from colleges and schools.
• Processing and managing large volumes of assessment data, including results and marks.
• Attending short daily team meetings to stay aligned on priorities.
• Working in a fast-paced, reactive environment where attention to detail and transparency are key.
• Assisting in compliance monitoring to ensure adherence to regulatory requirements.

Key Responsibilities

• Handling queries and providing expert guidance on external quality assurance.
• Ensuring compliance with policies, regulations, and quality standards.
• Managing and maintaining accurate data records in line with GDPR.
• Supporting the development of quality assurance processes and training materials.
• Identifying and resolving risks, escalating issues where necessary.
• Collaborating with internal teams to improve efficiency and service delivery.

Skills / Experience Required

• Strong administrative skills with experience in a regulated or education-related environment.
• Previous experience within a centre, college, training provider, or awarding organisation would be ideal
• Excellent communication skills, both written and verbal.
• Ability to work with large datasets accurately and efficiently.
• Customer service experience, with confidence in liaising with stakeholders at various levels.
• A proactive approach to problem-solving and transparency in resolving issues.

To Apply

• If this role sounds like a great fit for you, we’d love to hear from you – submit your CV today!

Interview Process

• One-stage, 30-minute online interview.
• Interviews to take place w/c 14th April 2025.

Deadline for Applications

• Applications are being reviewed on a rolling basis, so apply as soon as possible to avoid missing out.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.