Operations Manager

Do you have experience as a Front of House or Operations Manager in a student hall of residence or hotel setting? This exciting opportunity could be for you!

The Role:

A leading university are seeking to appoint an Operations Manager for their Residential and Catering Services Division.  The role is Monday - Friday, 9am - 5pm with some weekend cover required.  Please note you will need to be based on-site full time.

The Operations Manager will have responsibility for their newest halls of residence which offers 676 student bed-spaces opening in Summer 2025.

You will build strong relationships to work closely with third-party facilities providers to ensure the highest level of service for students residing in the halls. You will also hold responsibility for the day-to-day running of reception services and staff.

Key duties include:

• A strong focus on customer service to offer a warm and welcoming environment for students, acting as a focal point of contact for the hall
• Line managing and performance managing the reception team, as well as leading and motivating the team to provide a great customer experience
• Working towards operational KPIs and ensuring the halls meets and exceeds annual service targets
• Ensuring monthly spend is within budget and costs are controlled
• Maintaining accurate records in line with the school’s financial regulations and GDPR
• Accurately entering and updating guest and student reservations
• To be the Key User for the hall, in respect of software systems including the property management system, parcel management, finance and estate maintenance systems
• Working closely with the residential life team and hall committee members to consistently create a strong community environment within the hall
• Working closely with third-party facilities management team to ensure housekeeping, maintenance and security services are delivered to and excellent standard
• To be familiar with all key health and safety processes including PEEPs, Fire Safety, First Aid training, Risk Assessments, and the Major Incident Response Plan.

Experience required:

• Proven experience as a Front of House or Operations Manager in a student hall of residence or hotel setting
• Experience of delivering excellent customer service
• Ability to liaise with a range of stakeholders to deliver objectives

Application:

Just your CV is required reflecting the above key experience to be received by Friday 2nd May.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.