Fundraising Assistant

Are you passionate about delivering exceptional customer service and have a flair for social media or community fundraising? We are looking for a dedicated Community Fundraising and Supporter Care Coordinator to join our client a dedicated animal welfare charity, this is an interim role requiring someone to start ASAP, they ask for 1 day per week in their London office, this will be for approximately 3 months with possible extension.

Key Responsibilities:

• Supporter Engagement: Provide high-quality supporter care through phone, email, and social media, ensuring personalised and timely communication.
• Community Fundraising: Collaborate with the Fundraising Manager to enhance supporter experience and manage key community fundraising events, including the London Marathon and other third-party activities.
• Relationship Building: Foster strong relationships with community fundraisers and volunteers to ensure successful event outcomes.
• Data Management: Utilise CRM systems to log interactions, gather insights, and optimise fundraising activities.
• Training and Support: Assist in staff training to continuously improve the quality of supporter care and engagement.

Skills and Experience:

• Extensive experience in customer service or supporter care.
• Exceptional communication skills, both written and verbal.
• Proficiency in using CRM systems.
• Strong organisational skills with attention to detail.
• Proven ability to meet fundraising targets and enhance supporter engagement.
• Ability to work collaboratively across departments and with volunteers.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.