Customer service administrator

Do you enjoy providing great customer service? Are you a strong administrator with excellent attention to detail and organisational skills? Do you enjoy communicating over the phone?

TPP are recruiting an Inspections Administrator on behalf of our client, an established membership organisation.

The Role:

As the Inspection Administrator, you will be the first point of contact for members, ensuring inspections are scheduled efficiently and queries are handled with care. You will work closely with the inspection team and provide administrative support to maintain high service standards.

Main responsibilities:

• Contact members via telephone to book inspections.
• Manage the inspections shared mailbox and handle member queries with professionalism.
• Keep the CRM system updated with accurate records of calls, emails, and activities.
• Maintain and update inspection schedules using Microsoft Outlook and Safety Culture tools.
• Collaborate with inspectors and external contractors to maximise efficiency.
• Promote awareness and range of services to members.
• Ensure data protection compliance in line with GDPR.

Essential requirements:

• Customer service experience.
• Experience handling high volumes of outbound calls.
• Strong knowledge of Microsoft Excel, Word, Outlook, and Teams.
• Familiarity with CRM systems.
• Excellent communication skills with a professional telephone manner.
• Strong organisational and time management skills, with the ability to prioritise tasks.
• A team player with a proactive, self-motivated attitude.

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.